Microsoft Lumia 550 - Troubleshoot connectivity issues

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Troubleshoot connectivity issues

If your internet connection doesn’t work
• Check your cellular data connection. Swipe down from the top of the screen, tap All

settings > Network & wireless > Cellular & SIM, and check that Data connection is

switched to On .

• Check your Wi-Fi connection. Swipe down from the top of the screen, tap and hold Wi-

Fi, and check that Wi-Fi networking is switched to On and you are connected to a

network.

• Check that battery saver mode is not turned on. Swipe down from the top of the screen,

and tap All settings > System > Battery saver.

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• If you are abroad, check that you have allowed roaming. Swipe down from the top of the

screen, tap All settings > Network & wireless > Cellular & SIM, and check that

Data roaming options is switched to roam. Connecting to the internet when roaming,

especially when abroad, can raise data costs substantially.

• If you have installed new settings from a text message, uninstall the new settings. Tap

Storage > This Device > Apps & games and the new settings item, and tap Uninstall.

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